Plug-and-Play Setup Backed By Quality Support
CloudPhone is built as a plug-and-play solution for home and small offices. We ship you your phones (included with service) and you can have them out of the box and working in just minutes by following simple instructions. No muss, no fuss.
If you need any help getting started, or at any point with your service with us, we are here for you with our dedicated Customer Care team.
Contract-Free Unlimited Calling
The meter is off for all of your local and long distance domestic calls, incoming and outgoing, all for one low flat rate per month. What’s better, there’s no annual contract to sign.
That’s right – phone service without a contract.
Professional-Grade Quality and Reliability
We work exclusively with the top carriers in North America to ensure every call you experience with us is crystal clear.
We are also dedicated to providing a service that’s highly available, by maintaining 99.99% uptime through the use of multiple redundant data centers.
Works Anywhere You Want to Call an Office
For many small business owners, the “office” is a little more fluid of a concept these days. CloudPhone keeps up with you on the go with our mobile app or X-Lite and Bria softphone applications from CounterPath.
The FreedomVoice mobile app (on iPhone or Android), makes it easy to manage your business calls, voicemail, and faxes from anywhere, and even lets you present your business number as your caller ID.
Scales Seamlessly As Your Business Grows
CloudPhone was designed for small offices – 1 to 4 users – but built to scale up with you as you find success. If you do find your office isn’t so “small” any more, we make it easy to grow into our CloudPBX solution for small business which may offer you a smaller monthly rate per user and comes with white-glove local support from certified FreedomVoice partners.
Additional Features
| Port-In Numbers | Transfer toll free or local numbers to use with CloudPhone. |
| Local and Toll Free Numbers | Get local presence or nationwide reach – or, hey, both! |
| Automated Attendant | Pre-recorded announcement acts as your virtual receptionist. |
| Professional Voice Recordings* | Have your recordings created by talented professionals. |
| After Hours Greeting | Play a distinct greeting outside your business hours. |
| Company Directory | Give a detailed list to help callers reach the right extension. |
| Dial-By-Name | Let callers spell name of party trying to reach to route their call. |
| Smart Number Routing | Create routing rules by caller’s number or number they dialed. |
| Availability Scheduling | Set the days and hours you want calls to forward. |
| Ring Groups | Group multiple forwarding numbers with special ring options. |
| Simultaneous Ring | Ring several phones at once on your forwarded calls. |
| Call Rotation | Evenly distribute incoming calls to a group of phone numbers. |
| Call Queue | Queue forwarded calls until you’re available to answer. |
| Custom Hold Music | Upload your own hold music or promotional message. |
| Hold Music Library | Choose from Easy Listening, Jazz, Rock, or House selections. |
| Extended Calling Service Area | Beyond US, includes Canada, Puerto Rico, and US Virgin Islands. |
| Web Management Interface | Control your service, check messages, or run reports online. |
| Visual Call Reports | Review detailed reports to see call patterns and caller info. |
| Call Record* | Record your calls and listen online for training or legal purposes. |
| Call Hold | Place callers on hold with hold music at any time. |
| Call Park/Retrieve | Park calls and retrieve from any other CloudPhone device. |
| Call Transfer | Transfer callers to another extension or phone number. |
| 3-Way Conferencing | Conference in a 3rd party on any call. |
| Call Blocking | Reject unwanted calls by area code or specific number. |
| Outbound Caller ID | Choose DID phone number or main CloudPhone number. |
| Call Screening | Choose to answer, send to voicemail, transfer, or hang up. |
| Call Announce | Hear a custom recording when answering a forwarded call. |
| Call Whisper | Ask callers to speak their name and hear it before answering. |
| Call Transfer | Send forwarded callers to another extension or voicemail. |
| Online Faxing | Send and receive important documents online. |
| Direct Inward Dialing | Each phone includes a number that rings to it directly. |
| Speed Dial | Create a directory of frequently-dialed numbers to save time. |
| Last Number Redial | Quickly call back the last caller you spoke with. |
| Do Not Disturb | Automatically deflect incoming calls when busy. |
| Message Waiting Indicator | Blinking light shows you when you have new messages. |
| Voicemail with Email Delivery | Take messages at each extension and get notified by email. |
| Q&A Voicemail | Ask callers questions and connect responses in one message. |
| Voicemail Transcription* | Get your voicemail as text to win back hours of productivity. |
| Secure Voicemail | Password-protect your voicemail sent by email. |
| File Compression | Zip your voicemail by email to keep inbox load low. |
| Name/Address Capture* | Look up your callers’ name and address. (optional - 10¢ / ea.) |
* - Additional fee(s) may apply.