Features

Plug-and-Play Setup Backed By Quality Support

CloudPhone is built as a plug-and-play solution for home and small offices. We ship you phones included with service and you can have them out of the box and working in just minutes by following simple instructions. No muss, no fuss.

But we’re not about to leave you high and dry – not our style.

If you need any help getting started, or at any point with your service with us, we are here for you with our dedicated Customer Care team.

Contract-Free Unlimited Calling

The meter is off for all of your local and long distance domestic calls, incoming and outgoing, all for one low flat rate per month. What’s better, there’s no annual contract to sign.

That’s right – phone service without a contract.

We’re not about locking you in. We would rather earn your business each and every month and make it a no-brainer to stick with a provider that looks after you.

Professional-Grade Quality and Reliability

It’s easy enough for providers in our market to slap some servers and cheap carriers together and give you dial tone. That’s just not how we do things.

We work exclusively with the top carriers in North America to ensure every call you experience with us is crystal clear. It costs us a little extra, but it’s worth every penny.

We are also dedicated to providing a service that’s highly available, a service you can stake your business on, by maintaining 99.99% uptime through the use of multiple redundant data centers.

Works Anywhere You Want to Call an Office

For many small business owners, the “office” is a little more fluid of a concept these days. CloudPhone keeps up with you on the go with our mobile app or X-Lite and Bria softphone applications from CounterPath.

The FreedomVoice mobile app (on iPhone or Android), makes it easy to manage your business calls, voicemail, and faxes from anywhere, and even lets you present your business number as your caller ID.

Scales Seamlessly As Your Business Grows

CloudPhone was designed for small offices – 1 to 4 users – but built to scale up with you as you find success. We’ve made it incredibly simple to add new phones or expand to new or multiple offices that all sync up with your single CloudPhone system.

If you do find your office isn’t so “small” any more, we make it easy to grow into our CloudPBX solution for small business which may offer you a smaller monthly rate per user and comes with white-glove local support from certified FreedomVoice partners.

Additional Features

Port-In Numbers	Transfer toll free or local numbers to use with CloudPhone.
Local and Toll Free Numbers	Get local presence or nationwide reach – or, hey, both!
Automated Attendant	Pre-recorded announcement acts as your virtual receptionist.
Professional Voice Recordings*	Have your recordings created by talented professionals.
After Hours Greeting	Play a distinct greeting outside your business hours.
Company Directory	Give a detailed list to help callers reach the right extension.
Dial-By-Name	Let callers spell name of party trying to reach to route their call.
Smart Number Routing	Create routing rules by caller’s number or number they dialed.
Availability Scheduling	Set the days and hours you want calls to forward.
Ring Groups	Group multiple forwarding numbers with special ring options.
Simultaneous Ring	Ring several phones at once on your forwarded calls.
Call Rotation	Evenly distribute incoming calls to a group of phone numbers.
Call Queue	Queue forwarded calls until you’re available to answer.
Custom Hold Music	Upload your own hold music or promotional message.
Hold Music Library	Choose from Easy Listening, Jazz, Rock, or House selections.
Extended Calling Service Area	Beyond US, includes Canada, Puerto Rico, and US Virgin Islands.
Web Management Interface	Control your service, check messages, or run reports online.
Visual Call Reports	Review detailed reports to see call patterns and caller info.
Call Record*	Record your calls and listen online for training or legal purposes.
Call Hold	Place callers on hold with hold music at any time.
Call Park/Retrieve	Park calls and retrieve from any other CloudPhone device.
Call Transfer	Transfer callers to another extension or phone number.
3-Way Conferencing	Conference in a 3rd party on any call.
Call Blocking	Reject unwanted calls by area code or specific number.
Outbound Caller ID	Choose DID phone number or main CloudPhone number.
Call Screening	Choose to answer, send to voicemail, transfer, or hang up.
Call Announce	Hear a custom recording when answering a forwarded call.
Call Whisper	Ask callers to speak their name and hear it before answering.
Call Transfer	Send forwarded callers to another extension or voicemail.
Online Faxing	Send and receive important documents online.
Direct Inward Dialing	Each phone includes a number that rings to it directly.
Speed Dial	Create a directory of frequently-dialed numbers to save time.
Last Number Redial	Quickly call back the last caller you spoke with.
Do Not Disturb	Automatically deflect incoming calls when busy.
Message Waiting Indicator	Blinking light shows you when you have new messages.
Voicemail with Email Delivery	Take messages at each extension and get notified by email.
Q&A Voicemail	Ask callers questions and connect responses in one message.
Voicemail Transcription*	Get your voicemail as text to win back hours of productivity.
Secure Voicemail	Password-protect your voicemail sent by email.
File Compression	Zip your voicemail by email to keep inbox load low.
Name/Address Capture*	Look up your callers’ name and address. (optional - 10¢ / ea.)

* - Additional fee(s) may apply.

Plug-and-Play Setup Backed By Quality Support

CloudPhone is built as a plug-and-play solution for home and small offices. We ship you your phones (included with service) and you can have them out of the box and working in just minutes by following simple instructions. No muss, no fuss.

If you need any help getting started, or at any point with your service with us, we are here for you with our dedicated Customer Care team.

Contract-Free Unlimited Calling

The meter is off for all of your local and long distance domestic calls, incoming and outgoing, all for one low flat rate per month. What’s better, there’s no annual contract to sign.

That’s right – phone service without a contract.

Professional-Grade Quality and Reliability

We work exclusively with the top carriers in North America to ensure every call you experience with us is crystal clear.

We are also dedicated to providing a service that’s highly available, by maintaining 99.99% uptime through the use of multiple redundant data centers.

Works Anywhere You Want to Call an Office

The FreedomVoice mobile app (on iPhone or Android), makes it easy to manage your business calls, voicemail, and faxes from anywhere, and even lets you present your business number as your caller ID.

Scales Seamlessly As Your Business Grows

CloudPhone was designed for small offices – 1 to 4 users – but built to scale up with you as you find success. If you do find your office isn’t so “small” any more, we make it easy to grow into our CloudPBX solution for small business which may offer you a smaller monthly rate per user and comes with white-glove local support from certified FreedomVoice partners.

Additional Features

Port-In Numbers	Transfer toll free or local numbers to use with CloudPhone.
Local and Toll Free Numbers	Get local presence or nationwide reach – or, hey, both!
Automated Attendant	Pre-recorded announcement acts as your virtual receptionist.
Professional Voice Recordings*	Have your recordings created by talented professionals.
After Hours Greeting	Play a distinct greeting outside your business hours.
Company Directory	Give a detailed list to help callers reach the right extension.
Dial-By-Name	Let callers spell name of party trying to reach to route their call.
Smart Number Routing	Create routing rules by caller’s number or number they dialed.
Availability Scheduling	Set the days and hours you want calls to forward.
Ring Groups	Group multiple forwarding numbers with special ring options.
Simultaneous Ring	Ring several phones at once on your forwarded calls.
Call Rotation	Evenly distribute incoming calls to a group of phone numbers.
Call Queue	Queue forwarded calls until you’re available to answer.
Custom Hold Music	Upload your own hold music or promotional message.
Hold Music Library	Choose from Easy Listening, Jazz, Rock, or House selections.
Extended Calling Service Area	Beyond US, includes Canada, Puerto Rico, and US Virgin Islands.
Web Management Interface	Control your service, check messages, or run reports online.
Visual Call Reports	Review detailed reports to see call patterns and caller info.
Call Record*	Record your calls and listen online for training or legal purposes.
Call Hold	Place callers on hold with hold music at any time.
Call Park/Retrieve	Park calls and retrieve from any other CloudPhone device.
Call Transfer	Transfer callers to another extension or phone number.
3-Way Conferencing	Conference in a 3rd party on any call.
Call Blocking	Reject unwanted calls by area code or specific number.
Outbound Caller ID	Choose DID phone number or main CloudPhone number.
Call Screening	Choose to answer, send to voicemail, transfer, or hang up.
Call Announce	Hear a custom recording when answering a forwarded call.
Call Whisper	Ask callers to speak their name and hear it before answering.
Call Transfer	Send forwarded callers to another extension or voicemail.
Online Faxing	Send and receive important documents online.
Direct Inward Dialing	Each phone includes a number that rings to it directly.
Speed Dial	Create a directory of frequently-dialed numbers to save time.
Last Number Redial	Quickly call back the last caller you spoke with.
Do Not Disturb	Automatically deflect incoming calls when busy.
Message Waiting Indicator	Blinking light shows you when you have new messages.
Voicemail with Email Delivery	Take messages at each extension and get notified by email.
Q&A Voicemail	Ask callers questions and connect responses in one message.
Voicemail Transcription*	Get your voicemail as text to win back hours of productivity.
Secure Voicemail	Password-protect your voicemail sent by email.
File Compression	Zip your voicemail by email to keep inbox load low.
Name/Address Capture*	Look up your callers’ name and address. (optional - 10¢ / ea.)

* - Additional fee(s) may apply.